ZentReturn Policy
This policy applies to products bought from the Zent shop, on this website or in the Zent app. The seller is Revestir Dry SRL, CUI RO44000622, J12/1542/2021. It sits alongside the shop section of our Terms of use, and it doesn’t limit any right you have as a consumer under the law.
14 days to change your mind
You can withdraw from your purchase within 14 days of the day you, or someone you name other than the courier, receive the products, without giving a reason (Government Emergency Ordinance no. 34/2014). If your order arrived in several parcels, the 14 days start from the last one.
How to return a product
- Tell us within the 14 days. Email [email protected] with your order number and the products you’re returning, or send the withdrawal form below. If you paid cash on delivery, add the IBAN where we should send the money. We confirm by email.
- Send the products within 14 days after you tell us to: Revestir Dry SRL, Str. Ion Ionescu de la Brad 11, Piatra Neamț, Neamț county, Romania. Pack them well and include every part (motor, controller, cables, accessories) and, if you still have it, the original box.
- The return shipping is yours to pay, unless the product is defective or we sent you the wrong one. We can’t accept parcels sent cash on delivery.
Your refund
- We refund everything you paid for the returned products, including the standard delivery cost, within 14 days of hearing from you. We may wait until the products reach us or until you send us proof that you shipped them, whichever comes first.
- If you chose a delivery more expensive than our cheapest one, we refund only the cheapest delivery cost.
- We refund the way you paid: to the same card, or by bank transfer for cash on delivery and transfer orders. You pay no fees for the refund.
- You can unpack and try the products as you would in a shop. If they lose value because they were handled more than that, for example installed so that they carry marks, or damaged, we may deduct that loss from the refund.
Damaged, wrong or faulty products
- Damaged in transport or wrong product: if the parcel looks damaged, check it in front of the courier, and write to us as soon as you can, with photos. We send you the right product or a new one, and we pay the shipping both ways.
- Faulty product: every product has the 2-year legal guarantee of conformity from delivery (Government Emergency Ordinance no. 140/2021). If it doesn’t work as described, write to us: we repair or replace it free of charge, and if that isn’t possible we lower the price or refund you. We pay the shipping for these returns.
Withdrawal form
You don’t have to use it, an email is enough, but you can copy this text:
To Revestir Dry SRL, Str. Ion Ionescu de la Brad 11, Piatra Neamț, Romania, [email protected]
I hereby give notice that I withdraw from my contract for the sale of the following products: …
Ordered on … / received on … · Order number: …
Name: … · Address: …
IBAN for the refund (for cash on delivery orders): …
Signature (only if the form is sent on paper): … · Date: …
Questions and complaints
Write to [email protected]; we answer within 15 days. You can also turn to the National Authority for Consumer Protection (anpc.ro) or its alternative dispute resolution service (SAL).