Zent

Terms of Use

Last updated: 8 November 2026

These terms apply to the Zent app, the Zent controllers’ online service, this website, the Zent shop and the Zent integrations with Google Home and Amazon Alexa. By creating an account, using them or placing an order, you agree to these terms. Zent is run by Revestir Dry SRL, registered office at Str. Porii 112, bl. C2, sc. 2, ap. 23, Florești 407280, Cluj county, Romania, tax ID (CUI) RO44000622, trade register number J12/1542/2021 (“we”). Postal address for letters and returns: Str. Ion Ionescu de la Brad 11, Piatra Neamț, Neamț county, Romania.

Your account

• You can create an account with your email address and a password, or with your Google account (Sign in with Apple will follow). With Google or Apple, you sign in through them, and keeping that account safe is up to you and the provider.
• Keep your sign-in private. You’re responsible for what happens in your account, including the people you share devices with and the voice assistants you link.
• You need to be at least 16 to create an account.
• You can delete your account at any time in the app: Account → Account settings → Delete account.

Using the roller shades safely

• Roller shades can move on their own: on a schedule, at sunrise or sunset, from a scene, from a voice assistant, from a home-screen widget, or when someone you shared them with uses the app. Some schedules open or close them slowly, over several minutes. Keep the path of the shade clear, and don’t leave children or pets near a moving shade.
• A roller shade in power-saving mode carries out commands when it next wakes up, which can be up to an hour later.
• The controller knows where the shade is by counting the motor’s steps; it doesn’t see the shade. After a power cut, or if the shade has slipped, the position shown in the app can be off until it travels fully open or closed, or until you set the positions again.
• Don’t rely on Zent where a shade must open or close for safety, for example on an emergency exit.
• Install and power the controllers as described in their instructions.

Firmware updates

The controllers update their firmware over Wi-Fi, by themselves, at the time set in the app (4:00 at night by default), or when you start an update. A controller is unavailable for a minute or two while it updates.

Voice assistants

Google Home and Amazon Alexa are services of Google and Amazon, with their own terms. When you link them, they can see and control the devices in your Zent account until you unlink them.

The shop

• Seller. Products in the Zent shop are sold by Revestir Dry SRL. We deliver in Romania.
• Orders. Placing an order is an offer to buy. The contract is concluded when we confirm the order by email. If a product turns out to be out of stock, we tell you and refund anything you paid.
• Prices. Prices are in lei (RON) and include VAT. The delivery cost is shown at checkout, before you order.
• Payment. By card (on the secure payment page of Banca Transilvania; we never see your card details), cash on delivery, or bank transfer when it is offered. A card order that isn’t paid within 3 hours is cancelled.
• Delivery. By courier or to an easybox locker, as you choose at checkout. We email you when the order ships, with the tracking number.
• Right of withdrawal. As a consumer you can withdraw from the purchase within 14 days of receiving the products, without giving a reason (Government Emergency Ordinance no. 34/2014). Tell us by email at [email protected], then send the products back within 14 days, complete and in their packaging. You pay the cost of returning them. We refund what you paid, including the standard delivery cost, within 14 days of hearing from you; we may wait until the products arrive back. You may try the products as you would in a shop; if they lose value because they were used more than that, we may deduct that loss.
• Guarantee. Products come with the 2-year legal guarantee of conformity (Government Emergency Ordinance no. 140/2021). If something doesn’t work as described, write to us and we will repair or replace it, or refund you as the law provides.
• Reviews. Reviews show your first name and the initial of your surname. Write only about products you know, without offensive or misleading content; we may remove reviews that break this rule.
• Complaints. Write to [email protected] and we will answer within 15 days. You can also turn to the National Authority for Consumer Protection (anpc.ro) or its alternative dispute resolution service (SAL).

The service

We work to keep Zent available and secure, but we can’t promise it will always work without interruption: it depends on your Wi-Fi, your internet connection and the providers we use. We may update the app and the controllers’ firmware to fix problems and add features.

Liability

Zent is provided “as is”. As far as the law allows, we aren’t liable for indirect damage or for damage caused by misuse, incorrect installation, power or network outages, or a shade that wasn’t where the app showed it. Nothing in these terms limits rights you have as a consumer under the law.

Changes and law

If these terms change, we’ll update the date above and tell you in the app or by email when the change matters. These terms are governed by Romanian law. Questions: [email protected].